FAQ
Frequently Asked Questions (FAQ)
1. What is FurryDise?
At FurryDise, we specialize in creating personalized pet memorial products, including custom pet urns, engraved pet headstones, and 3D-printed keepsakes. Our products are designed to help you honor and remember your beloved pets in a meaningful and lasting way.
2. How do I order a custom pet memorial product?
Ordering a custom product from us is easy:
- Browse our collection of memorial items.
- Choose the item you want to personalize.
- Upload your pet’s photo or provide any custom text you’d like us to engrave.
- Complete your purchase, and our team will take care of the rest! If you need assistance with the customization process, feel free to contact our customer service team at support@furrydise.com.
3. How long will it take to receive my order?
We understand the importance of your order, and we strive to deliver your memorial item as quickly as possible. Typically, our products take 7-10 business days to process and ship. Customizations may require additional time, depending on the complexity. You’ll receive an email notification with tracking information once your order is shipped.
4. Can I return or exchange my order?
Due to the personalized nature of our products, we are unable to accept returns or exchanges unless the product is damaged or there was an error in customization. If you receive a defective item or an incorrect order, please contact us within 7 days of receiving your product, and we will resolve the issue promptly.
5. What should I do if I made an error with the customization?
If you realize that there was an error in your order, please reach out to us as soon as possible at support@furrydise.com. We may be able to modify your order before it’s produced. After production begins, changes may not be possible, so please double-check all customization details before completing your purchase.
6. Can I personalize products with my pet’s name or special message?
Yes! All of our products are fully customizable. Whether it’s engraving your pet’s name, a special quote, or a unique design, we can create a lasting tribute to your beloved pet. Please provide the text you’d like to include during the checkout process.
7. Are your products suitable for both small and large pets?
Absolutely! We offer a range of sizes for our memorial products to suit pets of all sizes. If you have specific size requirements or need help selecting the right item for your pet, our customer support team is here to assist you.
8. Is my payment information secure?
Yes, we take your privacy and security seriously. Our site uses SSL encryption to ensure that your payment details and personal information are protected. We accept all major credit cards, as well as PayPal for secure transactions.
9. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary depending on the destination. You can view the shipping options available to your country during checkout.
10. How can I get in touch with FurryDise if I need assistance?
If you have any questions or need help with your order, feel free to reach out to us:
- Online Contact Form: Fill out the contact form on our website, and we’ll respond as soon as possible.
- Email: Send us an email at support@furrydise.com.
- WhatsApp/Phone: Call or text us at +86 13420175790.
Why Choose FurryDise?
We understand how much your pet meant to you, and we’re honored to be part of your journey to keep their memory alive. At FurryDise, every product is crafted with care, precision, and respect, ensuring that your pet’s legacy is cherished for years to come.