💖 Product & Customization
How do I personalize my order?
Upload a high-quality photo of your pet during checkout and add custom text. Our team will craft your keepsake with great care.
What kind of photos work best?
Clear, high-resolution images with good lighting and minimal background distractions work best. Avoid blurry or pixelated images.
Can I see a preview before production?
Yes! Most products offer a preview option. After you order, we’ll send a digital proof for approval before production.
Do all products include engraving?
Engraving options vary. Many urns, plaques, and crystal keepsakes offer custom text. Check the product details for availability.
🚚 Ordering & Shipping
How long does customization take?
Most custom items take 3-5 business days to produce. We’ll notify you when your order is ready to ship.
Do you ship internationally?
Yes! We offer worldwide shipping. Costs and delivery times vary by location.
How can I track my order?
Once shipped, you’ll receive a tracking number via email to monitor delivery progress.
Can I change my order after placing it?
Changes are possible within 24 hours. After production starts, modifications may not be available.
What if my order arrives damaged?
Contact us within 48 hours with photos of the damage. We’ll work quickly to resolve the issue.
🔄 Returns & Refunds
Can I return or exchange a custom product?
Due to personalization, returns aren’t accepted unless the item arrives damaged or incorrect.
What if my customization is incorrect?
If the final product differs from the preview you approved, we’ll correct it at no extra cost.
Do you offer refunds?
Refunds are only available for defects or damages. Contact us for support.
❓ Other Questions
Can I order for a pet that has passed?
Absolutely. Our keepsakes are designed to honor pets, no matter how much time has passed.
Do you offer gift packaging?
Yes! Elegant gift packaging is available to make your keepsake even more special.
How can I contact customer support?
Reach us at [your email] or through our Contact Us page. We’re happy to help!
❤️ Still have questions?
Let us know—we’re here for you!