The Red General - Custom Pet Canvas

Returns Policy

We want you to shop with confidence! 🛍️ You may return most new, unopened items within 30 days of delivery for a full refund. 💰 If the return is due to our error (such as an incorrect or defective item), we’ll cover the return shipping costs. 🚚✅

⏳ Your refund will be processed within four weeks of handing your package to the return shipper. However, in many cases, you'll receive your refund much sooner! ⏩ This timeframe includes:

📮 5-10 business days for us to receive your return.

🔄 3-5 business days to process your return.

🏦 5-10 business days for your bank to finalize the refund.

📌 Need to make a return? Simply log in to your account, find your order under "Complete Orders" in the My Account menu, and click "Return Item(s)". We'll send you an email notification once your refund is processed! 📧

🔹 Shipping

We ship worldwide! 🌍✈️ However, some products may have shipping restrictions, and certain items cannot be sent to international destinations. 🌐

📦 Once you place an order, we’ll estimate your shipping and delivery dates based on item availability and your selected shipping method. 📅 Shipping estimates may appear on the shipping quotes page during checkout. 🛒

⚖️ Weight-Based Shipping: Many of our items have weight-based shipping rates. The weight of each product is listed on its detail page. In accordance with shipping carrier policies, all weights are rounded up to the next full pound. 📏📦

💖 Why Choose FurryDise?

At FurryDise, we’re more than just a pet memorial brand—we’re a community of pet lovers who understand the deep bond between you and your furry friend. 🐾 Our mission is to provide heartfelt, high-quality keepsakes that honor the love and memories you cherish. ❤️

🎨 Handcrafted with Love: Each piece is meticulously designed to celebrate your pet’s unique spirit, ensuring a truly personal touch.

🌟 Premium Quality & Detail: We use only the finest materials and advanced engraving techniques to create lasting tributes.

💬 Personalized Just for You: Customize every order with names, dates, or heartfelt messages—because every pet has a story worth remembering.

🚀 Fast & Free Shipping: Enjoy free shipping on orders over $79, with reliable and secure delivery worldwide. 🌍✈️

🛡️ 100% Satisfaction Guarantee: If you’re not in love with your order, we’ll make it right—because your peace of mind matters to us. 💕

📌 At FurryDise, we’re here to support you every step of the way. Thank you for trusting us to keep your pet’s memory alive. 🐶🐱🌈

💖 Product & Customization

How do I personalize my order?

Upload a high-quality photo of your pet during checkout and add custom text. Our team will craft your keepsake with great care.

What kind of photos work best?

Clear, high-resolution images with good lighting and minimal background distractions work best. Avoid blurry or pixelated images.

Can I see a preview before production?

Yes! Most products offer a preview option. After you order, we’ll send a digital proof for approval before production.

Do all products include engraving?

Engraving options vary. Many urns, plaques, and crystal keepsakes offer custom text. Check the product details for availability.

🚚 Ordering & Shipping

How long does customization take?

Most custom items take 3-5 business days to produce. We’ll notify you when your order is ready to ship.

Do you ship internationally?

Yes! We offer worldwide shipping. Costs and delivery times vary by location.

How can I track my order?

Once shipped, you’ll receive a tracking number via email to monitor delivery progress.

Can I change my order after placing it?

Changes are possible within 24 hours. After production starts, modifications may not be available.

What if my order arrives damaged?

Contact us within 48 hours with photos of the damage. We’ll work quickly to resolve the issue.

🔄 Returns & Refunds

Can I return or exchange a custom product?

Due to personalization, returns aren’t accepted unless the item arrives damaged or incorrect.

What if my customization is incorrect?

If the final product differs from the preview you approved, we’ll correct it at no extra cost.

Do you offer refunds?

Refunds are only available for defects or damages. Contact us for support.

❓ Other Questions

Can I order for a pet that has passed?

Absolutely. Our keepsakes are designed to honor pets, no matter how much time has passed.

Do you offer gift packaging?

Yes! Elegant gift packaging is available to make your keepsake even more special.

How can I contact customer support?

Reach us at [your email] or through our Contact Us page. We’re happy to help!

❤️ Still have questions?

Let us know—we’re here for you!